tbje Privacy Policy — How We Protect Your Personal Data

1 Who We Are

tbje is an online betting and casino platform operating at tbje.io, providing sports betting, live casino games, slots, fishing games, and related entertainment services to players in Bangladesh and other accessible jurisdictions. When this Privacy Policy refers to "tbje", "we", "us", or "our", it means the tbje platform and its operating entity.

For all data-related enquiries, the primary point of contact is the tbje support team, reachable via live chat on the platform or by email at [email protected] (plain text — not a clickable link).

2 Scope of This Policy

This Privacy Policy applies to all personal data collected, processed, stored, or transmitted by tbje in connection with:

• Use of the tbje website at tbje.io and any associated mobile-optimised interfaces.
• Registration and maintenance of a tbje player account.
• Deposits, withdrawals, and financial transactions via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers.
• Participation in sports betting markets, live casino games, slots, and promotional offers.
• Communications with the tbje support team via live chat or email.
• Voluntary submissions such as feedback, complaints, and responsible gaming requests.

This Policy does not apply to third-party websites, game providers, or payment processors that operate under their own independent privacy frameworks. Where tbje links to or integrates services from third parties such as Evolution Gaming, Pragmatic Play, Ezugi, bKash, or Nagad, those entities' own privacy policies govern the data they independently collect.

3 Data We Collect

3.1 Identity & Contact Data

When you register a tbje account or complete identity verification, we collect data including your full legal name, date of birth, gender, residential address in Bangladesh, mobile telephone number, and email address. This category of data is used to create and administer your account and to satisfy our Know Your Customer (KYC) obligations.

3.2 Identity Verification Documents

To fulfil KYC and anti-money laundering requirements, tbje may request and retain copies of government-issued identity documents such as a National Identity Card (NID), passport, or driving licence, together with supporting proof-of-address documents. These documents are stored securely and are never sold or disclosed to third parties outside of the compliance purposes for which they were collected.

3.3 Financial & Transaction Data

tbje collects records of all financial transactions associated with your account, including deposit amounts, withdrawal requests, payment method references (such as your bKash or Nagad wallet number — though full account credentials are never stored by tbje), transaction timestamps, and account balance history. This data is retained for financial record-keeping, fraud prevention, and regulatory compliance purposes.

3.4 Betting & Gaming Activity Data

We collect detailed records of your betting and gaming activity on the tbje platform, including the markets and games you participate in, stake amounts, odds, outcomes, bonus usage, and session durations. This data is used to operate the platform, settle bets correctly, administer promotions, and monitor for responsible gaming indicators.

3.5 Technical & Device Data

When you access tbje, we automatically collect certain technical information about your device and connection, including your IP address, browser type and version, operating system, device identifiers, screen resolution, time zone setting, and referring URL. This data is collected to ensure platform security, detect fraud, and improve platform performance.

3.6 Usage & Behavioural Data

We collect data about how you interact with the tbje platform, including pages visited, features used, search queries entered, click patterns, session start and end times, and error logs. This category of data is processed for platform optimisation, UX improvements, and internal analytics.

3.7 Communications Data

When you contact tbje via live chat or email, we retain a record of that communication, including the content of messages, timestamps, and any resolution actions taken. This data is used to manage support requests and to improve the quality of our customer service.

4 How We Collect Your Data

4.1 Directly From You

The majority of personal data tbje holds is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to a promotion, or submit a responsible gaming request. You are under no obligation to provide this information, but without it tbje cannot operate your account or provide services to you.

4.2 Automatically Through Platform Use

Technical and usage data is collected automatically as you interact with the tbje platform. This includes data gathered through server logs, browser cookies, session storage, and similar tracking technologies. See Section 8 for full details on cookies and tracking.

4.3 From Third-Party Sources

In limited circumstances, tbje may receive data about you from third-party sources, including identity verification agencies used to confirm your KYC documents, payment processors (bKash, Nagad, Rocket, Upay, and Bangladeshi banks) confirming transaction status, and fraud-detection service providers. Data received from third parties is handled with the same standard of care as data collected directly from you.

5 Legal Basis for Processing

tbje processes personal data only where a lawful basis for doing so exists. The legal bases on which tbje relies are as follows:

• Contractual Necessity: Processing your identity, contact, financial, and gaming activity data is necessary to enter into and perform the contract established when you register a tbje account and accept our Terms & Conditions. Without this processing, tbje cannot provide its core services to you.
• Legal Obligation: tbje processes identity verification documents and transaction records to comply with applicable anti-money laundering requirements, age verification obligations, and financial record-keeping standards.
• Legitimate Interests: tbje processes technical, device, and behavioural data on the basis of legitimate interests in operating a secure, fraud-resistant, and well-performing platform. These interests are balanced against your data protection rights and do not override them.
• Consent: Where tbje seeks to send you marketing communications or use non-essential cookies, we will request your prior consent. You may withdraw consent at any time by contacting support or adjusting your account communication preferences.

6 How We Use Your Data

tbje uses the personal data it holds for the following purposes:

• To create, verify, administer, and maintain your tbje player account, including processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• To settle bets, process bonus awards, and manage promotional offers including welcome bonuses and seasonal promotions aligned with Bangladesh events such as BPL, IPL, and Eid periods.
• To conduct identity verification and KYC checks as required by our internal compliance framework.
• To detect, investigate, and prevent fraud, money laundering, prohibited conduct, and underage access, including the operation of automated fraud-monitoring systems.
• To operate responsible gaming tools including deposit limits, loss limits, cooling-off periods, and self-exclusion facilities, and to monitor gaming patterns for signs of problematic behaviour.
• To respond to your support enquiries, complaints, and responsible gaming requests via live chat and email.
• To improve the tbje platform through internal analytics, A/B testing, and UX research based on aggregated or anonymised usage data.
• To communicate with you about material changes to our Terms & Conditions, Privacy Policy, or platform features that directly affect your account.
• To send you promotional and marketing communications where you have provided your prior consent, and to personalise offers based on your gaming preferences and account history.
• To comply with any lawful request, court order, or instruction from a competent authority.

7 Data Sharing & Third Parties

7.1 Who We Share Data With

tbje does not sell your personal data to third parties for commercial purposes under any circumstances. We share data only in the following specific and limited contexts:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and other payment partners receive the minimum data necessary to process your financial transactions (such as your registered mobile number or bank account reference).
• KYC & Identity Verification Partners: Third-party identity verification providers may receive copies of your verification documents for the purpose of confirming their authenticity. These providers operate under strict contractual data protection obligations.
• Game Technology Providers: Game providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive session identifiers and bet data required to operate their games within the tbje platform. They do not receive your full identity profile.
• Fraud & Security Service Providers: Specialist third-party security and fraud-detection services may process technical and behavioural data on tbje's behalf, operating under data processing agreements that restrict their use of the data.
• Legal & Regulatory Authorities: tbje will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law, by court order, or in connection with an investigation into fraud, money laundering, or other serious misconduct.

7.2 Data Processing Agreements

All third parties that process personal data on tbje's behalf are required to enter into data processing agreements that prohibit them from using the data for any purpose other than the specific service they provide to tbje, and that require them to maintain security standards consistent with tbje's own data protection obligations.

8 Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They serve a range of functions from keeping you logged in to your account, to helping tbje understand how players navigate the platform and which features they engage with most frequently.

8.2 Types of Cookies Used by tbje

• Strictly Necessary Cookies: These are essential for the tbje platform to function. They enable session management, keep you securely logged in to your account, and prevent fraudulent access. These cookies cannot be disabled without preventing core platform functionality.
• Functional Cookies: These remember your preferences — such as your preferred language, display settings, and last-used payment method — to personalise your experience on return visits.
• Analytics Cookies: These collect aggregated and anonymised data about how visitors use the tbje platform, which pages are most frequently visited, and where users encounter difficulty. This data helps tbje improve its service. Analytics cookies are only placed with your prior consent.
• Marketing & Targeting Cookies: Where you have consented, these cookies help tbje deliver relevant promotional content based on your gaming interests and activity profile. You may withdraw consent for marketing cookies at any time.

8.3 Managing Cookies

You may adjust your browser settings to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair or prevent access to your tbje account. For guidance on managing cookies in your specific browser, consult your browser's help documentation. tbje does not use cookies to collect sensitive personal information such as payment card numbers or passwords.

9 Data Retention

tbje retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. The following general retention principles apply:

• Active Account Data: Personal data associated with an open, active tbje account is retained for the lifetime of that account plus a reasonable period following account closure to fulfil any outstanding financial, legal, or compliance obligations.
• KYC & Identity Documents: Identity verification documents and KYC records are retained for a minimum period consistent with anti-money laundering requirements. Following that minimum period, documents are securely deleted unless there is an ongoing compliance or legal matter requiring their retention.
• Financial Transaction Records: Records of all deposits, withdrawals, and betting transactions are retained for the period required by applicable financial record-keeping standards. After that period, records are anonymised or securely deleted.
• Support Communications: Live chat transcripts and support email records are retained for a reasonable period following resolution, sufficient to address any subsequent dispute or complaint, after which they are securely deleted.
• Marketing Consent Records: Records of consent given or withdrawn for marketing communications are retained for as long as is necessary to demonstrate compliance with applicable data protection requirements.

10 Data Security

tbje employs a range of technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the tbje platform is encrypted using industry-standard SSL/TLS protocols. This applies to account login, deposit and withdrawal requests, and all other data exchanges with the platform.
• Encrypted Data Storage: Sensitive personal data — including identity documents and financial records — is stored in encrypted form at rest. Account passwords are stored as salted cryptographic hashes and are never stored in recoverable plain text.
• Access Controls: Access to personal data within tbje's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their role, and all access is logged and auditable.
• Fraud Detection Systems: tbje operates automated systems that continuously monitor account activity and transaction patterns for indicators of fraud, account takeover, or prohibited conduct. Suspicious activity triggers immediate review by the compliance team.
• Two-Step Verification: tbje supports and encourages the use of OTP-based two-step verification for all player accounts. Players are strongly advised to enable this feature to protect against unauthorised access.

11 Your Rights

tbje respects your rights in relation to your personal data. Subject to applicable legal limitations, you have the following rights:

• Right of Access: You have the right to request confirmation of whether tbje holds personal data about you, and to receive a copy of that data together with an explanation of how it is being used.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data held by tbje. For account-registered data (such as your name, address, or mobile number), you may also update certain details directly within your account settings.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data. This right is subject to tbje's legal and regulatory retention obligations — where we are required by law to retain data, we cannot fulfil an erasure request in respect of that data until the mandatory retention period has expired.
• Right to Restriction of Processing: You may request that tbje restricts the processing of your personal data in certain circumstances, for example while the accuracy of data is being verified following a rectification request.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where tbje relies on legitimate interests as its legal basis, subject to tbje demonstrating compelling legitimate grounds that override your interests and rights.
• Right to Withdraw Consent: Where tbje relies on your consent as the legal basis for processing (including marketing communications and non-essential cookies), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the tbje support team via live chat or by email at [email protected]. tbje will respond to verified requests within a reasonable timeframe. tbje may need to verify your identity before processing a data rights request to ensure the security of your account and data.

12 Children's Privacy

The tbje platform is strictly restricted to individuals aged 21 years and above. tbje does not knowingly collect, process, or retain personal data from persons under the age of 21. The platform employs age verification procedures at registration and during KYC to enforce this restriction.

If tbje becomes aware that personal data from a person under 21 has been collected — for example as a result of a falsified date of birth provided during registration — the account will be immediately suspended, all associated personal data will be deleted as soon as practicable, and any deposits will be voided in accordance with the Terms & Conditions.

If you believe that a person under 21 has registered or is using a tbje account, please notify us immediately via live chat or at [email protected]. For information on restricting access to gambling websites for minors, please visit our Responsible Gaming page.

13 International Data Transfers

In the course of operating the tbje platform, personal data may be processed or stored on servers or infrastructure located outside of Bangladesh. Where such international transfers occur — for example in connection with cloud hosting, game technology providers, or fraud-detection services — tbje takes steps to ensure that appropriate safeguards are in place to protect your data to a standard consistent with this Privacy Policy.

Such safeguards may include contractual clauses requiring the recipient to protect the data to an equivalent standard, or the transfer being to a jurisdiction that maintains adequate data protection frameworks. By using the tbje platform, you acknowledge that your personal data may be transferred to and processed in countries other than Bangladesh for the purposes described in this Policy.

14 Changes to This Policy

tbje reserves the right to update or replace this Privacy Policy at any time. The effective date displayed at the top of this document will be updated to reflect the date of the most recent revision. Where changes are material — affecting how we use your data in ways that may impact your rights — tbje will make reasonable efforts to notify registered players via the platform interface or by email to the address registered on your account.

Your continued use of the tbje platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a revised version of this Policy, you should cease using the platform and request account closure via the support team.

15 Contact & Data Enquiries

For all privacy-related enquiries, data rights requests, or concerns about how tbje handles your personal data, please use the following contact channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the tbje platform. Peak staffing hours are 9AM to 11PM Bangladesh Standard Time (BST, UTC+6).
• Email: [email protected] — displayed as plain text only; this is not a clickable link. Please include "Privacy Enquiry" in the subject line for data-related requests.

tbje aims to acknowledge all data rights requests within five (5) business days and to resolve them within thirty (30) days of receipt, subject to the complexity of the request and any identity verification steps that may be required. If your request is particularly complex or if a high volume of requests is being processed, tbje will notify you of the delay and provide an updated estimated timeline.