tbje Responsible Gaming — Play Smart, Stay in Control

Our Commitment to Responsible Gaming

At tbje, responsible gaming is not a checkbox — it is a core operating principle that shapes every aspect of how we build and run our platform for players across Bangladesh. We understand that the excitement of cricket betting during BPL and IPL seasons, the thrill of live casino tables, and the entertainment value of slot games can, for some players, shift from recreation into something more difficult to manage. That is why we invest in proactive safeguards rather than waiting for problems to escalate.

Our responsible gaming programme is built on four pillars: prevention through age verification and account controls, awareness through clear information and self-assessment tools, intervention through monitoring and direct outreach, and support through immediate access to our team and guidance on external help resources. Every player on tbje benefits from these protections from the moment their account is created.

Age Restriction — 21+ Policy

tbje operates strictly for adults aged 21 years and above. This is a firm, non-negotiable requirement that applies to all players across Bangladesh regardless of the game type, deposit amount, or promotional offer. We enforce this policy at multiple stages of the player journey:

• Registration gate: Players must declare their date of birth during account creation. Any declared age below 21 results in immediate rejection of the registration.
• KYC verification: Before processing any withdrawal, tbje requires players to submit a valid government-issued identity document — such as a National Identity Card (NID) or passport — which is independently verified to confirm that the player is 21 or older.
• Ongoing monitoring: Our compliance team reviews account activity patterns for behavioural signals that may indicate underage access, including irregular session times, atypical device usage, and inconsistencies in identity data.
• Zero tolerance for bypassing: Any account found to have been registered using a falsified date of birth will be permanently closed, all associated funds voided, and the matter escalated to our compliance team for review.

If you are a parent or guardian and are concerned that a person under 21 in your household may be accessing gambling platforms, we encourage you to use parental control software and to contact tbje support directly so we can take immediate action.

Account Control Tools

tbje provides a suite of account-level controls that allow you to set personal limits on your gambling activity. These tools are available directly through your account settings and can be activated at any time. All limits can be set to daily, weekly, or monthly periods depending on your preference.

Self-Exclusion — Taking a Longer Break

If you feel that your gambling has become difficult to control, or if you simply want to take a meaningful break from the tbje platform, self-exclusion is the most powerful tool available to you. Activating self-exclusion does the following:

• Your account is immediately restricted — you cannot log in, deposit, or place any bets or wagers.
• All active promotional offers and bonus balances associated with your account are suspended for the duration of the exclusion period.
• tbje will cease sending you any marketing or promotional communications for the duration of the exclusion.
• Any pending withdrawal requests will be processed normally to your registered bKash, Nagad, or Rocket wallet or bank account.
• Your account data is retained securely and will be available if you return after a non-permanent exclusion period ends.

To activate self-exclusion, contact tbje support via live chat or email. Our team will process your request promptly and with full confidentiality. Please note that if you choose permanent self-exclusion, your account cannot be reopened under any circumstances — this decision is final and irreversible.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling has moved beyond healthy entertainment and is starting to cause harm. If any of these describe your experience, please use the tools on this page or speak with our support team immediately.

• Spending more money or more time gambling than you originally intended.
• Feeling irritable, anxious, or restless when you are not gambling or when you try to stop.
• Gambling to escape stress, depression, loneliness, or difficult situations at work or at home.
• Chasing losses — continuing to bet in an attempt to win back money you have already lost.
• Hiding your gambling activity from family members, friends, or colleagues in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh.
• Borrowing money, selling possessions, or neglecting essential expenses such as rent or food to fund gambling.
• Repeatedly trying to cut back or stop gambling but finding yourself unable to do so.
• Gambling having a negative impact on your work, studies, family relationships, or mental health.

Identifying one or more of these patterns in your behaviour does not mean you have failed — it means you have taken an important first step. Help is available, and tbje's responsible gaming team is trained to assist you without judgment.

tbje is strictly for adults. All players must be 21 years of age or older. Age verification is mandatory before any withdrawal is processed.